The travel and hospitality industry remains highly competitive and is undoubtedly a saturated marketplace, but what are the most successful organisations delivering that it's nearest competitors aren't?
The answer lies within the customer experience space. Driving a CX strategy that consistently delivers a memorable and engaging experience continues to be one of the biggest challenges facing the travel & hospitality industry.
That's where IQPC's 2017 Travel & Hospitality Report: Connecting the Customer Experience comes in, featuring exclusive interviews and presentations from some of the best CX minds from across Europe , including: Carlson Rezidor, Disney, Dorchester, Juneirah, Heathrow, Hertz, Thomas Cook, Virgin Holidays and Yotel, who have shared their CX differentiators including:
- How to connect the digital customer journey
- How to connect and translate your company culture in every interaction
- How to create an exceptional brand experience
Kimia Allahverdi, Director of the industry leading Customer Experience Exchange for Travel & Hospitality shares her thoughts on why this report is a must read for all those responsible for the CX strategy: "Today - right this very minute - people are travelling more than ever before. Millennial students on their gap year, families on their long-awaited summer holidays, senior citizens on their around the world trips and business professionals on their commute to work; each have an array of different expectations and needs from their travel & hospitality experience And it's how organisations cater for those needs that forms the difference between success and failure. This report delves into this critical challenge by speaking to some of the very best CX brains out there!"
To download report CLICK HERE.