Make no mistake about it: The fast-moving consumer goods (FMCG) and retail landscape is facing systemic change unlike anything in recent history. While the first quarter of the year kicked off with slowed growth, the recipe for selling hasn’t really changed: retailers need to find more customers and get them to load up bigger baskets while raising prices. Yet slowing U.S. population growth, fragmented spending across channels and deflationary pressures remain key challenges.

The ownership experience should be a critical brand differentiator and revenue generator for both manufacturers and retailers. Yet only 17 percent of North American consumers believe brands truly care about them after the point of purchase, which might be an accurate reflection of the importance that acquisition-centric marketers place on the aftermarket service and support that drive and solidify satisfaction, loyalty and advocacy.

Ad agencies and advertisers are victims of the belief that "creativity" is the basis of their current relationships, and that "more creativity" will give them more of what they need.  Ad agencies have promoted "creativity" since the days of Bill Bernbach, more than 50 years ago, when agencies were at the top of their game.  Advertisers, as their clients, continue to hire agencies for their perceived creativity, provided costs are rock bottom.  However, "creativity" is no longer delivering improved brand performance or increasing shareholder value.  The search for more creativity is making victims of agencies and CMOs alike -- neither lasts very long in a relationship.  It's time for a new paradigm.  The "Creative Paradigm" is out of date.  It's not working.  By Michael Farmer

Marketers are all pushing for an omnichannel, holistic view of their audiences, but that vision requires integrating audience insights from three core areas: TV, digital and in-store. And that poses substantial challenges.

Dramatic shifts in campaign focus can often undermine the longer-term effects of advertising simply because lack of continuity fails to develop a network of strong, positive and motivating impressions in people’s minds.  by Nigel Hollis

In 2017, discussions around gender and media have reached a fever pitch. We’ve seen movements for gender equality in Hollywood, in Silicon Valley—and even on Madison Avenue. Agencies are creating marquee campaigns to support women and girls, often termed “femvertising.” But is the advertising industry as a whole making strides toward improving representation of women overall?

Our end-goal as marketers should be to influence purchase decisions. One way is to hector people at the point of purchase, another is to shortcut the decision process and get people to pick your brand without conscious deliberation. But how best to do that? We need to provide people’s lazy brains with a script; one that guides their purchase decision.  by Nigel Hollis

In 2011, Michael Chorost published a truly visionary book called "World Wide Mind: The Coming Integration of Humanity, Machines and the Internet." It was and remains a really smart book that lays out an evidence-rich case that the melding of humans and machines is not just the futuristic noodling of science fiction writers, but an increasingly likely eventuality.  By Tom Stein, chairman and chief client officer at Stein IAS

Everyone I know in advertising and marketing is interested in ideas. Not just good ideas. Extraordinary ideas. The kind that elevate our work and make an unmistakable impact on people, industries, and the world.    By Matt Magee, VP of strategy at PJA Advertising + Marketing

HispanicAd.com in association with Adam R Jacobson are proud to announce the availability of the 2017 Hispanic Market Overview. 

HispanicAd in association with Adam R Jacobson are proud to announce the availability of the 2017 Hispanic Social Marketing Report for our readers.

 

 

 

The travel and hospitality industry remains highly competitive and is undoubtedly a saturated marketplace, but what are the most successful organisations delivering that it's nearest competitors aren't?

The research reveals a gap between how businesses and consumers perceive the quality of their customer experience. While three-quarters (75 percent) of organizations believe themselves to be customer-centric, only 30 percent of consumers agree.

In honor of LGBTQ Pride Month, findings from a new Ogilvy survey released of over 1,000 Americans including over 400 LGBT allies revealed that nearly two-thirds of Americans (65%) believe that LGBT-inclusive brands/businesses are good for the economy and similarly (64%) believe that these initiatives reflect our country's diversity. However, the majority (68%) report that in order to be an LGBT ally, brands/businesses need to "walk the talk" following through on promises and plans.

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